Soft play and jumping castle hire, Plettenberg Bay to Mossel Bay

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Terms and conditions

Last updated: 7 October 2026

These terms apply to every booking with The Little Loft. By confirming your booking, you agree to them.

It is your responsibility to check with your venue, before you book, that soft play equipment and jumping castles are allowed and that there is enough suitable space.

1. Booking and payment

  • Your total is made up of your package, any extra time, delivery, setup and breakdown, the travel fee for your town if one applies, and the refundable breakage deposit.
  • You pay 50% of your total to secure your date, online through Payfast or by EFT. The other 50% is due 2 days before your event.
  • Your booking is confirmed once your payment has reached us. You will receive a confirmation email.
  • If you pay by EFT, we hold your date for 24 hours. If your payment has not reached us by then, we release the date and your booking is cancelled.
  • We will email you an invoice for the balance before it is due.
  • If the balance is not paid by the due date, we may cancel your booking and section 10 will apply.
  • Online payments are processed securely by Payfast. EFT payments are made into our bank account, using your order number as the reference.

2. Hire period

  • Every package is hired for 4 hours.
  • Extra time costs R300 per hour. It must be booked in advance and depends on availability.
  • Your hire starts and ends at the times shown on your booking confirmation.

3. Delivery, setup and collection

  • Delivery, setup and breakdown is included in every booking at R250. We deliver, set up, pack away and collect all the equipment.
  • A travel fee applies outside Plettenberg Bay. It is shown when you book.
  • Extra fees may apply for difficult access, stairs or a long distance from parking. Please tell us about these in your booking notes.
  • An adult aged 18 or older must be at the venue when we deliver and when we collect.
  • If we arrive and cannot set up because nobody is there, or because the space is not suitable or safe, the booking is treated as a cancellation within 48 hours under section 10.

4. Breakage deposit

  • A refundable breakage deposit of R1000 is included in your total.
  • We refund it within 24 to 48 hours after collection, once we have inspected the equipment.
  • We may deduct from the deposit for:
    • Missing items, including balls
    • Excessive dirt or staining
    • Damage, tears or punctures
    • Permanent marks, such as pen, paint, slime or food colouring
  • If the cost of the damage or loss is more than the deposit, you are responsible for the difference.

5. Setup requirements

  • Soft play must be set up indoors or under a fully covered area.
  • The setup area must be flat, dry and clean.
  • The space must be big enough for your package. The size of each item is shown on the package page.
  • The jumping castle and the bubble bounce need a standard plug point close to the setup area. You supply the electricity.
  • We are not responsible for power cuts, including load shedding. No refund is given for time lost because of a power cut.

6. Using the equipment

  • An adult aged 18 or older must supervise the equipment at all times while it is in use.
  • Follow the age limits and the maximum number of children we give you for each item.
  • Children of a similar age and size should play together. No rough play, flips or climbing on the walls of the inflatables.
  • No shoes, sharp objects, food or drinks on the equipment.
  • No face paint, slime, glitter, confetti or permanent markers near the equipment.
  • Do not move, adjust or deflate an inflatable while children are on it. Keep children away from the blower and the power cable.
  • If any item is damaged, loses air or looks unsafe, stop using it straight away and contact us.

7. Looking after the equipment

  • You are responsible for the equipment from the time we deliver it until we have collected it.
  • You are responsible for any loss, theft or damage during that time, other than fair wear and tear.
  • All items, including the balls, must be back in the ball pit before collection.
  • The equipment must be ready for collection at the agreed time. Late collections may incur an additional fee.

8. Supervision, liability and indemnity

  • The Little Loft does not provide on-site supervision.
  • All equipment is used at your own risk.
  • As far as the law allows, The Little Loft is not liable for any injury, loss or damage during the hire period.
  • You must sign our indemnity form before you pay. It forms part of your agreement with us.
  • Nothing in these terms excludes liability for gross negligence or intentional misconduct by The Little Loft.

9. Weather

  • For all outdoor bookings, you need a fully covered and suitable backup area in case of bad weather.
  • We may decline to set up, or suspend the use of any equipment, if the weather is unsafe. This includes heavy rain, thunderstorms and strong winds.
  • If we decide that your booking cannot safely go ahead because of the weather, you can choose one free date change, subject to availability, or a full refund of everything you have paid.
  • If you choose to cancel because of the weather after we have confirmed that the booking can safely go ahead, section 10 applies.
  • If the weather turns during your hire and the equipment has to be closed or packed away for safety, no refund is given for the time lost.
  • A date change that we make because of the weather does not count as your one date change under section 10.
  • Our decision on the safe setup and use of the equipment is final. Safety always comes first.

10. Cancellations and changes

  • Your booking fee is 50% of your hire charges. Hire charges are your package, extra time, delivery and travel. They do not include the breakage deposit.
  • If you cancel 48 hours or more before your event, your booking fee is refunded.
  • If you cancel within 48 hours of your event, your booking fee is not refunded.
  • If your hire does not go ahead, for any reason, any breakage deposit you have paid is refunded in full.
  • You may change your date once, subject to availability.
  • If we have to cancel for a reason other than the weather, you can choose a new date or a full refund of everything you have paid.
  • If you cancel because the person the booking was made for has died or been admitted to hospital, no cancellation fee applies.

11. Refunds

  • Refunds are paid back to you by Payfast or by EFT.
  • Breakage deposits are refunded within 24 to 48 hours after collection. Other refunds are paid within 7 days.

12. Your personal information

We use your personal information only as set out in our privacy policy.

13. General

  • These terms are governed by the laws of South Africa.
  • Nothing in these terms takes away any right you have under the Consumer Protection Act 68 of 2008.
  • We may update these terms from time to time. The terms that apply to your booking are the ones in place on the day you book.
  • Questions or complaints: email rentals.littleloft@gmail.com or call +27 82 737 1777.

By confirming your booking, you agree to these terms and conditions.